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	<title>Comments for Charlotte-Anne Lucas</title>
	<atom:link href="http://charlotteanne.wordpress.com/comments/feed/" rel="self" type="application/rss+xml" />
	<link>http://charlotteanne.wordpress.com</link>
	<description>Thoughts about the news business, online journalism and telling true stories</description>
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		<title>Comment on Inspired by design by Lisa Williams</title>
		<link>http://charlotteanne.wordpress.com/2009/09/16/design/#comment-583</link>
		<dc:creator>Lisa Williams</dc:creator>
		<pubDate>Thu, 22 Oct 2009 03:13:56 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=257#comment-583</guid>
		<description>I get a ton of inspiration looking at UI Pattern sites.  Just google &quot;UI Patterns&quot; and &quot;Yahoo UI Patterns&quot; to get a sense of what&#039;s out there.</description>
		<content:encoded><![CDATA[<p>I get a ton of inspiration looking at UI Pattern sites.  Just google &#8220;UI Patterns&#8221; and &#8220;Yahoo UI Patterns&#8221; to get a sense of what&#8217;s out there.</p>
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		<title>Comment on Caremark CVS delayed my mom&#8217;s cancer drugs by charlotteanne</title>
		<link>http://charlotteanne.wordpress.com/2009/09/27/caremark-cvs-delayed-my-moms-cancer-drugs/#comment-573</link>
		<dc:creator>charlotteanne</dc:creator>
		<pubDate>Mon, 12 Oct 2009 20:16:42 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=265#comment-573</guid>
		<description>I found someone to push the order though over the weekend, and another person swore she would investigate and get back to me, but .... I am still waiting, counting the days from Sept. 27!</description>
		<content:encoded><![CDATA[<p>I found someone to push the order though over the weekend, and another person swore she would investigate and get back to me, but &#8230;. I am still waiting, counting the days from Sept. 27!</p>
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		<title>Comment on Caremark CVS delayed my mom&#8217;s cancer drugs by Michelle</title>
		<link>http://charlotteanne.wordpress.com/2009/09/27/caremark-cvs-delayed-my-moms-cancer-drugs/#comment-572</link>
		<dc:creator>Michelle</dc:creator>
		<pubDate>Mon, 12 Oct 2009 20:11:18 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=265#comment-572</guid>
		<description>Have they gotten back to you about this at all?? It&#039;s sad that people have to make a lot of noise online just to get decent customer service.</description>
		<content:encoded><![CDATA[<p>Have they gotten back to you about this at all?? It&#8217;s sad that people have to make a lot of noise online just to get decent customer service.</p>
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		<title>Comment on Future seekers need better rear-view mirrors by John Tedesco</title>
		<link>http://charlotteanne.wordpress.com/2009/09/01/future-seekers-need-rear-view-mirrors/#comment-557</link>
		<dc:creator>John Tedesco</dc:creator>
		<pubDate>Sat, 26 Sep 2009 01:23:01 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=208#comment-557</guid>
		<description>Thanks, we could write a thesis on the successes and setbacks of mySA. But I think the site is improving. Heck, maybe someday I&#039;ll be able to put links in my stories like a blog. What a novel concept!</description>
		<content:encoded><![CDATA[<p>Thanks, we could write a thesis on the successes and setbacks of mySA. But I think the site is improving. Heck, maybe someday I&#8217;ll be able to put links in my stories like a blog. What a novel concept!</p>
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		<title>Comment on Future seekers need better rear-view mirrors by charlotteanne</title>
		<link>http://charlotteanne.wordpress.com/2009/09/01/future-seekers-need-rear-view-mirrors/#comment-556</link>
		<dc:creator>charlotteanne</dc:creator>
		<pubDate>Thu, 24 Sep 2009 22:32:26 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=208#comment-556</guid>
		<description>John, nice piece on the changes at MySA, and thank goodness for the Internet Archive&#039;s Way Back Machine to remind us of what *not* to repeat!</description>
		<content:encoded><![CDATA[<p>John, nice piece on the changes at MySA, and thank goodness for the Internet Archive&#8217;s Way Back Machine to remind us of what *not* to repeat!</p>
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		<title>Comment on Future seekers need better rear-view mirrors by Home page tweaked at mySA.com &#124; John Tedesco</title>
		<link>http://charlotteanne.wordpress.com/2009/09/01/future-seekers-need-rear-view-mirrors/#comment-555</link>
		<dc:creator>Home page tweaked at mySA.com &#124; John Tedesco</dc:creator>
		<pubDate>Thu, 24 Sep 2009 20:26:20 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=208#comment-555</guid>
		<description>[...] many newspapers &#8212; including mine &#8212; have grappled with. Charlotte-Anne Lucas recently waxed nostalgic about mySA&#8217;s innovations but the site has also suffered from many problems for many years, [...]</description>
		<content:encoded><![CDATA[<p>[...] many newspapers &#8212; including mine &#8212; have grappled with. Charlotte-Anne Lucas recently waxed nostalgic about mySA&#8217;s innovations but the site has also suffered from many problems for many years, [...]</p>
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		<title>Comment on Inspired by design by Alan</title>
		<link>http://charlotteanne.wordpress.com/2009/09/16/design/#comment-551</link>
		<dc:creator>Alan</dc:creator>
		<pubDate>Fri, 18 Sep 2009 01:30:26 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=257#comment-551</guid>
		<description>Gosh thanks! All of us at www.juump.com are very flattered by your kind words. People have told us they find the site&#039;s map+list design approach to be clear and easy to use.

Credit should also go to Hot Tomali (www.hottomali.com) who provided great branding and design work for the Juump website.

Best of luck with NOWCastSA!</description>
		<content:encoded><![CDATA[<p>Gosh thanks! All of us at <a href="http://www.juump.com" rel="nofollow">http://www.juump.com</a> are very flattered by your kind words. People have told us they find the site&#8217;s map+list design approach to be clear and easy to use.</p>
<p>Credit should also go to Hot Tomali (www.hottomali.com) who provided great branding and design work for the Juump website.</p>
<p>Best of luck with NOWCastSA!</p>
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		<title>Comment on Twitter 101 by Charlotte-Anne Lucas: Online Instigator &#8212; Interactive Media Design</title>
		<link>http://charlotteanne.wordpress.com/2008/03/03/twitter-101/#comment-548</link>
		<dc:creator>Charlotte-Anne Lucas: Online Instigator &#8212; Interactive Media Design</dc:creator>
		<pubDate>Fri, 11 Sep 2009 00:10:58 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=77#comment-548</guid>
		<description>[...] Charlotte-Anne Lucas&#8217; Twitter 101 [...]</description>
		<content:encoded><![CDATA[<p>[...] Charlotte-Anne Lucas&#8217; Twitter 101 [...]</p>
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		<title>Comment on Future seekers need better rear-view mirrors by Katherine</title>
		<link>http://charlotteanne.wordpress.com/2009/09/01/future-seekers-need-rear-view-mirrors/#comment-547</link>
		<dc:creator>Katherine</dc:creator>
		<pubDate>Tue, 08 Sep 2009 04:38:03 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=208#comment-547</guid>
		<description>Hey Charlotte-Anne,

Great to meet you and I (as a History major) agree that there is a lot to learn from the past. 

Unlike most in this discussion, I bring (I know -oh yuck) a marketing perspective.  And the perspective of one who has owned and operated the exclusive rights to a multi-media sports event with an avid and underserved fanbase (US Latinos). 
 
From reading Steve Buttry, Jeff Jarvis, Howard Owens, Steve Yelvington, as well as others you haven&#039;t mentioned, I think we all agree that consumer-oriented innovation is needed.  Some agree that people will pay for a more consumer-oriented product.  I think all agree that marketers will pay more to support a more consumer-oriented product.  

I understand why Howard and others think the Divide and Conquer route is the only alternative to get around the conflict with the &quot;old&quot; media mindset. 

I have tried to partner with &quot;old&quot; media to create a fully integrated media experience on TV, in print, online, in radio, and activating locally - all the way to retail (we had merchandise to sell too).  Can&#039;t tell you how that worked - because couldn&#039;t get these guys to think this way!  So I get the hurdle.

I agree that a lot has been learned by operating &quot;untethered&quot; from the mother ship.  When I experimented with very limited syndication of a dynamically updated widget during games (reported line score and highlights) our website traffic tripled.  In other words, curiosity is there, and I had a chance to convert them to buy a live video subscription and merchandise.

But I also know how many sponsors were interested in my fully integrated concept that I couldn&#039;t deliver to them.  Many $ left on the table.   The point is that marketers have been trying to execute integrated marketing campaigns forever.  The biggest hurdle is that media is not integrated.  (By the way, I think the MySanAntonio.com jv with the local tv station and newspaper is brilliant.  I&#039;ll bet if the print and television entities integrated seamlessly with the website it would still be alive today.  The timing for that idea could not be better.  As the big networks are not &quot;over the air&quot; anymore their relationship with affiliates is totally &quot;in the air&quot; right now - the local stations should be very motivated to explore how to &quot;own&quot; their local markets by collaborating with other local media - and I would include radio too.)

The point is learn what you can be being a renegade.  But eventually you have to work together to succeed.  So the question is what will it take to bring all the stakeholders to the table and collaborate.  I think delivering a better product for the audience is it.  And if focused on delivering a product they would actually pay for, the motivation goes up. 

Is it possible they will pay?  Remember CB Radios: Created a market for mobile communications, demonstrated how bad it could be, cellphones came along and solved that problem for a huge premium - even with less reliable reception!

That&#039;s all for now.  But I think this is a really productive conversation.  Wonder how it could be improved . . . hmmm.

Katherine Warman Kern</description>
		<content:encoded><![CDATA[<p>Hey Charlotte-Anne,</p>
<p>Great to meet you and I (as a History major) agree that there is a lot to learn from the past. </p>
<p>Unlike most in this discussion, I bring (I know -oh yuck) a marketing perspective.  And the perspective of one who has owned and operated the exclusive rights to a multi-media sports event with an avid and underserved fanbase (US Latinos). </p>
<p>From reading Steve Buttry, Jeff Jarvis, Howard Owens, Steve Yelvington, as well as others you haven&#8217;t mentioned, I think we all agree that consumer-oriented innovation is needed.  Some agree that people will pay for a more consumer-oriented product.  I think all agree that marketers will pay more to support a more consumer-oriented product.  </p>
<p>I understand why Howard and others think the Divide and Conquer route is the only alternative to get around the conflict with the &#8220;old&#8221; media mindset. </p>
<p>I have tried to partner with &#8220;old&#8221; media to create a fully integrated media experience on TV, in print, online, in radio, and activating locally &#8211; all the way to retail (we had merchandise to sell too).  Can&#8217;t tell you how that worked &#8211; because couldn&#8217;t get these guys to think this way!  So I get the hurdle.</p>
<p>I agree that a lot has been learned by operating &#8220;untethered&#8221; from the mother ship.  When I experimented with very limited syndication of a dynamically updated widget during games (reported line score and highlights) our website traffic tripled.  In other words, curiosity is there, and I had a chance to convert them to buy a live video subscription and merchandise.</p>
<p>But I also know how many sponsors were interested in my fully integrated concept that I couldn&#8217;t deliver to them.  Many $ left on the table.   The point is that marketers have been trying to execute integrated marketing campaigns forever.  The biggest hurdle is that media is not integrated.  (By the way, I think the MySanAntonio.com jv with the local tv station and newspaper is brilliant.  I&#8217;ll bet if the print and television entities integrated seamlessly with the website it would still be alive today.  The timing for that idea could not be better.  As the big networks are not &#8220;over the air&#8221; anymore their relationship with affiliates is totally &#8220;in the air&#8221; right now &#8211; the local stations should be very motivated to explore how to &#8220;own&#8221; their local markets by collaborating with other local media &#8211; and I would include radio too.)</p>
<p>The point is learn what you can be being a renegade.  But eventually you have to work together to succeed.  So the question is what will it take to bring all the stakeholders to the table and collaborate.  I think delivering a better product for the audience is it.  And if focused on delivering a product they would actually pay for, the motivation goes up. </p>
<p>Is it possible they will pay?  Remember CB Radios: Created a market for mobile communications, demonstrated how bad it could be, cellphones came along and solved that problem for a huge premium &#8211; even with less reliable reception!</p>
<p>That&#8217;s all for now.  But I think this is a really productive conversation.  Wonder how it could be improved . . . hmmm.</p>
<p>Katherine Warman Kern</p>
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		<title>Comment on Future seekers need better rear-view mirrors by Howard Owens</title>
		<link>http://charlotteanne.wordpress.com/2009/09/01/future-seekers-need-rear-view-mirrors/#comment-541</link>
		<dc:creator>Howard Owens</dc:creator>
		<pubDate>Thu, 03 Sep 2009 13:52:48 +0000</pubDate>
		<guid isPermaLink="false">http://charlotteanne.wordpress.com/?p=208#comment-541</guid>
		<description>But what they did proves my point -- that newspapers made a mistake by not creating entirely separate businesses for online.</description>
		<content:encoded><![CDATA[<p>But what they did proves my point &#8212; that newspapers made a mistake by not creating entirely separate businesses for online.</p>
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